Privacy Policy for Three B’s (Burswood Bar and Bistro)

1. Introduction

Three B’s (Burswood Bar and Bistro) (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website at https://burswoodbarbistro.com.au/ (the “Website”), make a reservation, purchase a gift voucher, or otherwise interact with us.

By using our Website or providing us with your personal information, you agree to the terms of this Privacy Policy.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we collect may include:

  • Information You Provide Directly:
    • Contact Details: Name, email address, phone number, physical address and the IP address used at the time of form submission. (e.g., when making a reservation, sending an enquiry through our contact form, or signing up for a newsletter).
    • Reservation Details: Date and time of reservation, number of guests, any special requests or dietary requirements.
    • Payment Information: While we primarily use third-party providers for gift voucher purchases and potentially for reservation deposits, any payment details you provide directly to us (e.g., over the phone) will be handled securely and in accordance with relevant payment card industry standards.
    • Feedback/Correspondence: Information you provide when you communicate with us via email, phone, or other channels.
  • Information Collected Automatically (Website Usage Data):
    • When you visit our Website, we may automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
    • This information is primarily collected through cookies, web beacons, and similar technologies (see Section 5 for more details).
  • Information from Third Parties:
    • We may receive personal information from third-party reservation platforms (e.g., OpenTable) and gift voucher providers (e.g., ResDiary) when you use their services to interact with us. This information is subject to their respective privacy policies.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To Provide Services:
    • To process and manage your reservations.
    • To facilitate the purchase and redemption of gift vouchers.
    • To respond to your enquiries, feedback, or requests.
    • To fulfil any other requests you make.
  • For Business Operations:
    • To improve our Website, services, and customer experience.
    • To analyse Website usage and trends.
    • For internal record-keeping and administrative purposes.
    • To manage and resolve any complaints or issues.
  • For Marketing and Communications (with consent):
    • To send you promotional offers, news, and updates about Three B’s (Burswood Bar and Bistro) if you have opted-in to receive such communications.
    • You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
  • To Comply with Legal Obligations:
    • To meet our legal and regulatory requirements. To verify the source of booking requests, prevent fraud, spam, or other illegal activities.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-Party Service Providers: We use third-party companies and individuals to facilitate our services, including:
    • Reservation Systems: (e.g., OpenTable) to manage bookings.
    • Gift Voucher  for gift voucher sales.
    • Payment Processors: To securely handle transactions.
    • Website Hosting and Analytics Providers: (e.g., Google Analytics) to help us understand website usage.
    • Marketing and Communication Platforms: For sending newsletters or promotional materials.
    • These third parties are only provided with the personal information necessary to perform their specific services and are required to protect your information in a manner consistent with this Privacy Policy and applicable laws.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our Website uses “cookies” and similar tracking technologies to enhance your experience, analyse Website usage, and for marketing purposes.

  • What are Cookies? Cookies are small data files placed on your device. They allow us to recognise your browser and capture certain information.
  • How We Use Them: We use cookies to:
    • Remember your preferences (e.g., language settings).
    • Understand how you interact with our Website.
    • Track the effectiveness of our marketing campaigns.
  • Your Choices: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.

6. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. This includes using secure servers, firewalls, and encryption where appropriate.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Links to Other Websites

Our Website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

8. Your Rights (Access, Correction, and Complaints)

Under Australian privacy law, you have the right to:

  • Access Your Personal Information: You can request access to the personal information we hold about you. We will provide this information within a reasonable timeframe, subject to any legal exceptions.
  • Correct Your Personal Information: If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, please contact us so we can update it.
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us using the details below.
  • Make a Complaint: If you have a complaint about how we have handled your personal information, please contact us in writing. We will investigate your complaint and respond to you as soon as possible. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise your rights, please contact us: